Not receiving email from ShareSecure

Last Updated: Feb 25, 2017 06:30AM MST
If an end user is not receiving email from ShareSecure, please instruct the user to whitelist the following domains:

sharesecure.ly
sharesecurely.com  

Your internal IT team / resources will be able to do this for you so be sure to reach out to them with the above request. 

Additionally, if the end user is not receiving the email, the organization's spam filter may be blocking any correspondence from ShareSecure.  This would also be an action requiring investigation by the IT team at the user's organization.


 
392647fbf4b1c47a802670a0a05876a4@altvia.desk-mail.com
https://cdn.desk.com/
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desk
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