Download vs View in ShareSecure

Last Updated: Sep 27, 2016 11:19AM MDT
In the 'Users' section of ShareSecure, an admin may click a user's name to display that user's detailed activity, which includes a "Viewed" checkbox next to document names.

1. Click the name.  In this example, we click on the user 'Amy Stribula'.


2. Find the 'Viewed' column





One of our commonly asked questions is whether or not the "Viewed" check indicates that the documents were Viewed, Downloaded, or both.  Within this column, ShareSecure does not differentiate between a Download or View of a document.  From a technical perspective, a user would be able to save or print a copy with either option.

However, the Activity Report for admin users does differentiate between Downloads and Views.  To view this report:
 
  • Navigate to 'Reports' in the top bar of ShareSecure
     
  • Select the' Activity Report' from the list of options


The activity report will allow the admin user to see a trail of all user activity, including Downloads and Views of specific documents.





 
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